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Privacy Policies
At PackCraft, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a quotation, purchase our products, or communicate with us. By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or contact us, we may collect the following information:
Personal Information
Full name,
Email address,
Phone number,
Billing address,
Shipping address,
Company or business name,
Order information,
Payment-related information required to process your order
Any information you voluntarily provide through contact forms or quote request forms
Custom Design Files
If you request custom packaging, you may upload files such as:
Logos,
Artwork,
Product designs,
Packaging layouts,
Images,
Documents and specifications,
These files are collected solely for the purpose of preparing quotations, manufacturing, and fulfilling your order.
2. How We Use Your Information
We use your information to:
Process and fulfill orders,
Respond to quotation requests,
Provide customer support,
Deliver products,
Process payments,
Communicate order updates,
Improve our products and services,
Improve website performance and user experience,
Prevent fraud and unauthorized activities
Comply with applicable legal obligations
Send promotional emails, offers, newsletters, or WhatsApp updates (where permitted).
You may opt out of marketing communications at any time.
3. Orders and Customer Accounts
Customers may:
Create an account on our website
Place orders as guest users without creating an account
Submit quotation requests for custom packaging products
Information provided during registration, checkout,
or quotation requests is used only for legitimate business purposes.
4. Payment Information
PackCraft currently accepts:
Cash on Delivery (COD)
Bank Transfer
Visa/Mastercard
Easypaisa
Online payments are processed through secure third-party payment providers.
PackCraft does not intentionally store complete debit or credit card information on its own servers.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
Keep your shopping cart active
Remember your preferences
Improve website functionality
Measure website performance
Analyze visitor behavior
Enhance user experience
You may disable cookies through your browser settings;
however, some website features may not function properly.
6. Analytics and Third-Party Services
To improve our services,
PackCraft may use trusted third-party tools and services, including but not limited to:
Google Analytics,
Google Search Console,
Cloudflare,
Meta (Facebook) Pixel,
Google Ads Conversion Tracking,
Google reCAPTCHA,
These services may collect technical information such as:
IP address,
Browser type,
Device information,
Operating system,
Pages visited,
Time spent on pages,
Referral sources,
General geographic location,
These services have their own privacy policies,
and we encourage users to review them.
7. Sharing Your Information
We may share information only when necessary with trusted third parties,
including:
Payment service providers
Shipping and logistics partners
Website hosting providers
Cloud service providers
Analytics providers
Government or legal authorities when required by law
All third parties are expected to protect your information appropriately.
8. Shipping
PackCraft currently delivers products within Pakistan only.
To fulfill your orders,
we may share the necessary delivery information with trusted shipping and logistics partners selected based on your location, order requirements, and service availability.
9. Data Security
We implement reasonable administrative, technical, and organizational measures
to safeguard your personal information against:
Unauthorized access,
Loss,
Misuse,
Alteration,
Disclosure,
Destruction,
While we strive to use commercially acceptable security measures,
no method of transmission over the internet or electronic storage is completely secure.
Therefore, we cannot guarantee absolute security.
10. Data Retention
We retain your information only for as long as necessary to:
Complete your orders,
Provide customer support,
Meet legal and accounting requirements,
Resolve disputes,
Enforce our agreements,
Once the information is no longer required,
it is securely deleted or anonymized where reasonably practicable.
11. Your Rights
Depending on applicable laws,
you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where applicable
Withdraw consent for marketing communications
Request information about how your data is processed
To exercise these rights,
please contact us using the information provided,.
12. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected,
we will take reasonable steps to delete it.
13. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices,
policies, or content of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
14. Changes to This Privacy Policy
PackCraft may update this Privacy Policy from time to time
to reflect changes in our services, legal requirements, or business practices.
Any updates will be published on this page
with a revised effective date.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy
or your personal information, please contact us through our Contact Us page or via:
Customer Support:
support@packcraft.com.pk
General Inquiries:
info@packcraft.com.pk
Quotes & Custom Orders:
quotes@packcraft.com.pk
We will make reasonable efforts to respond to your inquiries
in a timely manner.
Where Quality meets Affordability
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